Pelesys FAQ

Frequently asked questions about our Learning Management System, Pelesys.

Basics

This is the LMS (Learning Management System) Norwegian crew use to complete computer based training. This training is a legal requirement and completing it online is EASA approved.
There is more than one way of reaching Pelesys. Either via Rednose (my tools), or directly at https://norwegian.pelesys.com
  • "Log in with my Company Account"
    This option uses Okta/HYPR. For further information about passwordless login, you may read this post on Workplace: "Passwords to become history!". For more information about registering HYPR, please read this document: "Login to Pelesys using new login method (HYPR)"
    For any issues with HYPR login, contact itsupport@norwegian.com

  • "Log in with my Pelesys Account"
    • This option uses the Pelesys specific account credentials. Login Name is always your employee number. If you have forgotten your password to this account, please use the "Forgot password" option.
    Please note that this password is only used for the login option "Log in with my Pelesys account", and only applies to your Pelesys password and will not affect login to any other systems.

CrewPadPRO

CrewPadPRO is an app developed by Pelesys that allows you to play content that is not normally supported on your iPad. It also allows you to view content when you are offline. You can find further information here.
CrewPadPRO uses passwordless company login - Okta/HYPR. For further information about passwordless login, you may read this post on Workplace: "Passwords to become history!".
For more information about registering HYPR, please read this document: "Login to Pelesys using new login method (HYPR)"
CrewPadPRO is currently only available for iPad's.

This information can be found in our CrewPadPRO user guide, here is a quick summary.

Download and setup

  • Go to App Store
  • Download CrewPadPRO from the App Store
  • Open CrewPadPRO and type in the activation code: 24677496
  • Log in to CrewPadPRO using your HYPR login.
  • Download the necessary courses and start learning!

This warning means that a mobile package for the course module is missing (CrewPadPRO needs to download a mobile package to play the content). Please inform us and we will fix it as soon as possible.
Flight Deck: CrewtrainingFD@norwegian.com
Cabin: CrewtrainingCA@norwegian.com

Technical Information

Pelesys is accessible through any computer with an internet connection and a web browser. It is best viewed in Google Chrome. Make sure you have the latest version installed.
Yes, but please access Pelesys via Citrix. Norwegian has no support for Mac, and we are unable to test and/or support any Mac specific issues. To access Citrix, go to https://citrix.norwegian.com, open Chrome or Edge and access Pelesys via Rednose.
Altought some courses might work on your phone, we do not recommend it. Courses are not optimized for smaller screens and unexpected issues might occur.
  • Courses completed in a browser
    After completing the last slide of your course, it's very important that you exit the module properly, preferably using an "Exit" button if provided. Always make sure you get back to the window that contains an overview of the course content, i.e. where you click to launch a module, and make sure the course status is updated.
    If the status still says "Incomplete", please re-launch the module and make sure all slides are finished properly. On most courses you can check slide status by expanding the menu in the top left corner.

  • Courses completed on CrewPad
    CrewPad has no continuous communication with Pelesys, which means that all activity done on CrewPad are stored locally until the user trigger a synchronisation. You can sync CrewPad by either clicking the "Sync" button, or "Log out" (synchronisation will start when clicking "Log out").
    Never leave a CrewPad session without synchronising!

Common Issues

There are two ways to recover your lost password:
We recommend you take a screenshot/picture of the last exam slide on every CBT you complete, displaying your overall result. Forward this to us and we will investiage.
Flight Deck: CrewtrainingFD@norwegian.com
Cabin: CrewtrainingCA@norwegian.com
Take a picture of where it freezes. X out of the course and access it again. If it does not take you to the point where you left of, contact us.
Flight Deck: CrewtrainingFD@norwegian.com
Cabin: CrewtrainingCA@norwegian.com
Make sure your pop up blocker is disabled.
This is a normal issue on computers with smaller screens. Click on "Maximize" on your browser window and it should be visible.

Enrollments

You will be assigned CBT (Computer Based Training) time on your roster. However, you don’t necessarily have to complete the course the day it is assigned to you on your roster. It must be completed before the expiry date on Pelesys. Training coordinators may also on occasion ask you to complete it earlier if you are needed to operate a flight that requires a specific CBT course to be completed.

If you've completed the course on CrewPad, it might just be a synchronization issue. Please read the CrewPad section and complete these steps.
Still no luck? Write us an email:
Flight Deck: CrewtrainingFD@norwegian.com
Cabin: CrewtrainingCA@norwegian.com

From your Pelesys Home Page:
  • Here you'll see all your current enrolled courses. Click "Enrollments" in the menu and then the filter button. Select "Show" expired courses.
  • Some courses might be available as a reference course, for more information contact:
    Flight Deck: CrewtrainingFD@norwegian.com
    Cabin: CrewtrainingCA@norwegian.com
In general you can't, but not all cases are alike. Send a request to:
Flight Deck: CrewtrainingFD@norwegian.com
Cabin: CrewtrainingCA@norwegian.com