Pelesys FAQ

There is more than one way of reaching Pelesys. Either via Rednose (my tools), or directly at https://norwegian.pelesys.com

Click on the silhouette in the top right corner, and then click on "My Profile". Type in your preferred password and hit save.

CrewPad is an app developed by Pelesys that allows you to play content that is not normally supported on your iPad. It also allows you to view content when you are offline. You can find further information here.

CrewPad uses company login, hence it is the same login as for e.g. Rednose. Try https://resetme.norwegian.com to reset your account/password.

CrewPad is currently only available for iPad's, but an Android version is under development.

This information can be found in our CrewPad user guide, here is a quick summary.

Download and setup

• Go to App Store
• Download CrewPad Manager and CrewPad Player
• Open CrewPad Manager and type in the activation code: 11469461
• Log in to CrewPad Manager using your Pelesys username and password.
• Download the necessary courses and start learning!

After completing the last slide of your course, exit the course using the "exit" button. This will store your progress in the CrewPad app. However, CrewPad has no active connection to the internet. Therefore it relies on you to force a connection, either by clicking "Sync" or completely logging out of the application.

Pelesys is accessible through any computer with an internet connection and a web browser. It is best viewed in Google Chrome. Make sure you have the latest version installed.

Yes, but make sure you are using Google Chrome and follow the steps in our Flash Player guide.

Altought some courses might work on your phone, we do not recommend it. Courses are not optimized for smaller screens and unexpected issues might occur.

After completing the last slide of your course, exit the course using the "exit" button. This will store your progress in the CrewPad app. However, CrewPad has no active connection to the internet. Therefore it relies on you to force a connection, either by clicking "Sync" or completely logging out of the application.

There are two ways to recover your lost password:

• You can login via the "Elearning" button on Rednose. From there you can follow the instructions in "How do I change my password?"
• Contact us at "elearning@norwegian and we will try to get back to you within one business day.

We recommend you take a screenshot/picture of the last exam slide on every CBT you complete, displaying your overall result. Forward this to elearning@norwegian.com and we will investiage.

Take a picture of where it freezes. X out of the course and access it again. If it does not take you to the point where you left of, contact elearning@norwegian.com

Make sure your pop up blocker is disabled.

First of all - Use Google Chrome. Chrome has Flash Player built-in, but in some cases you might have to enable it manually. Click here to open our Flash Player guide

This is a normal issue on computers with smaller screens. Click on "Maximize" on your browser window and it should be visible.

You will be assigned CBT (Computer Based Training) time on your roster. However, you don’t necessarily have to complete the course the day it is assigned to you on your roster. It must be completed before the expiry date on Pelesys. Training coordinators may also on occasion ask you to complete it before this if you are needed to operate a flight that requires a specific CBT course to have been done.

If you've completed the course on CrewPad, it might just be a synchronization issue. Please read the CrewPad section and complete these steps.
Still no luck? Write us an email at: Elearning@norwegian.com

From your Pelesys Home Page:

• Here you'll see all your current enrolled courses. Click on the button below your name to reveal already completed courses.
• You can only review already completed courses within the expiry date.
• Some courses might be available as a reference course, for more information contact Elearning@norwegian.com

In general you can't, but not all cases are alike. Send a request to training_coordinators_agp@norwegian.com

• The only Security course for NAS crew is hosted on Litmos.
• For NAI/NUK there are two Security courses. One hosted on Pelesys and one hosted on Litmos
• For more information contact Security at ccic@norwegian.com